Customer Remote Support
Let us come to your screen.
If an @Your.Service IT technician has given you a session code, use the remote-support portal below. You remain in control and can end an attended session.
Session Code
Join your support session
We are preparing an embedded branded session-code box for this page. Until that connection is activated, use the secure provider join page below and enter the session ID your technician gives you.
The code field is a visual placeholder for the upcoming embedded portal; the Continue button opens the provider's secure join page.
1. Contact us
Call, text or email so we can confirm your support request.
2. Receive a code
Your technician starts a session and gives you a unique session ID.
3. Approve access
Join the session and approve the connection on your device.
Remote-support safety: Only join a session you requested or expected. @Your.Service IT will never ask you to text or email your password, MFA/verification code, or payment-card number. You should be present for attended support unless a separate managed-support arrangement has been agreed.